Who are we? 

The Corporate Services Belgium and Luxembourg (CSB) is a joint service providing operational support to the UK Diplomatic Missions in Belgium, including the UK Mission to the EU, the UK  Joint Delegation to NATO, and the British Embassy in Brussels. CSB also supports the UK’s Devolved Governments in Brussels, as well as our Embassies in Luxembourg and The Hague. We deliver a broad range of operational and strategic services, including staff management (both locally recruited and UK-based staff), Finance, IT, Security and Transport. In addition, we manage a shared Residence used for high-level official engagements across the UK Missions.

As one of the largest operations within the UK’s Europe Diplomatic Network, CSB plays a key role in ensuring the effective functioning of multiple missions. We are now looking for an HR Advisor to support our operations.

Our daily work relies on the input of dedicated individuals who engage on many different topics and activities. We seek to employ a diverse range of candidates who bring their own talents and perspectives to the role. We have a strong corporate agenda that ensures we create a positive and inclusive working environment where everyone is valued for their contribution.

What you will be doing

The HR Advisor will provide operational HR support and advice to Country based staff across the UK Missions. The role includes being the first point of contact for Country Based Staff, communicating HR updates to staff and improving outreach and visibility of the HR function through HR projects.

Main responsibilities will include:

• Deliver regular presentations to Country based staff and others on internal policies and HR rules specific to Belgium, including proactive floor-walking to raise awareness and/or advise Country based staff of HR conditions of service;
• Lead and support HR-related projects aimed at improving service delivery and increasing the visibility of HR across the Missions;
• Review and analyse existing processes and implement improvements;
• Monitor Country based staff recruitment processes in collaboration with the Regional HR Hub;
• Manage induction processes for new Country based staff – support new colleagues, deliver presentations, etc.;
• Streamline and improve current administrative HR processes, including implementing new ways of working;
• Maintain Country based staff database and personnel files;
• Act as the main point of contact for interns, including recruitment monitoring, contract oversight, and close liaison with managers and external stakeholders (e.g. Bruxelles Formation);
• Act as the main point of contact for Country based staff for all questions related to long-term leave (e.g. maternity and birth leave, parental leave and long-term sick leave) and other HR-related queries, escalating to the HR Manager where appropriate;
• Deputise for the HR Manager as required;
• Provide ad hoc support to senior stakeholders in Brussels.

Why you should apply

• Work at the heart of a busy international network supporting UK diplomatic missions in Brussels;
• Take on a varied and hands-on HR role covering staff support, recruitment, induction and process improvement;
• Collaborate with colleagues across different teams and missions in a dynamic and fast-paced environment;
• Contribute to a high-performing HR function with visibility across multiple areas of the organisation.

Our Ideal Candidate shows: 

• Full professional proficiency in English (written and spoken), with excellent writing skills (minimum C1 level for CEFR framework*); and a good working knowledge of Dutch and/or French (minimum B level);
• Experience supporting HR Operations activities in a professional environment;
• Experience delivering projects in an international environment;
• Some experience working on cases involving interpretation of Belgian labour legislation;
• Strong interpersonal skills, with the ability to build and maintain effective working relationships at all levels;
• Excellent communication skills, both written and verbal, with the ability to convey information clearly to a range of audiences;
• Strong organisational skills, with the ability to manage multiple tasks and competing deadlines;
• A customer-focused and collaborative approach, with a strong team-working ethos;
• Good problem-solving skills, with the ability to deal with a wide range of problems and to select the appropriate course of action from the options available;
• Good IT skills, particularly in Microsoft Office applications (Word, Excel and Outlook);
• A flexible, agile and positive approach.