The British Embassy Tunis invites applications for the position of Accommodation Officer, job grade Administrative Officer (AO), on a fixed term contract for one (1) year (renewable). The jobholder will support the Estates Manager in the running of hired residential accommodation and Embassy.

Duties and responsibilities:

– Accommodation (60%)

• Support the Estates Manager (EM) in the running of hired residential accommodation and Embassy.
• Assist the EM in sourcing new residential properties for UK Based Staff (UKBS) through local estate agents.
• Sourcing office furniture and residential furniture. Maintain up-to-date furniture inventories.
• Lead on flat/house moves for UKBS.
• Liaise with contractors carrying out works in properties before first occupation and between occupants.
• Ensure cleaning standards are met in residential accommodation prior to first occupancy
• Carry out march-out procedures with UKSBS in residential accommodation upon final departure.
• Ensure that Health & Safety (HS) guidance is followed and quality standards are met at all times
• Update the Estates database (Planon).

– Finance and payments (20%)

• Monitor and process rent payments for the residential estate.
• Keep updated spreadsheets of due rent payments.
• Responsible for processing utility payments (water and electricity) in a timely manner to avoid cuts.
• Engage with external key stakeholders (e.g., STEG, SONEDE) and suppliers as appropriate.

– Procurement (15%)

• Setup of new suppliers and distribution sets in our in-house finance and procurement management system (Oracle-based).
• Handle procurement and invoicing linked to the Estates operations
• Ensure value for money (VFM) purchasing and conduct cost comparison
• Function as requisitioner and receiver for our in-house finance and procurement management system (Oracle-based).

– Corporate services support (5%)

• Provide cover for colleagues in the Estates Team during periods of leave/ absence.
• Other ad hoc tasks within the Corporate Services section.

The above list is not exhaustive, and the jobholder will be required to be flexible as specific responsibilities could change in the future and this would be at the discretion of the line manager. The job description may be reviewed to meet changes in business needs. The jobholder may also take on other ad hoc tasks as required, including participating in the Embassy’s emergency planning and any other response to a crisis.

Key behaviours required:

• Managing a Quality Service – Deliver service objectives with professional excellence, expertise, and efficiency, taking account of diverse customer needs.
• Delivering at Pace – Take responsibility for delivering timely and quality results with focus and drive.
• Making Effective Decisions – Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications, and risks of decisions.
• Working Together – Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources, and support.

Eligibility:

Applicants must already have the right to work and reside in Tunisia.

• Relevant residential property knowledge and knowledge of tenancy/ lease procedures. Knowledge of local markets, suppliers, and pricing.
• Proven skills in dealing with and negotiating with customers and providers/ third-party suppliers. Ability to manage customer expectations and display a flexible approach and resourcefulness in solving problems.
• Excellent interpersonal and communication skills, with proven ability to engage and influence at all levels internally and with external contacts and collaborate effectively across teams. Demonstrates courtesy and consideration in dealing with stakeholders across all levels.
• Track record of developing and maintaining a range of external contacts.
• Exceptional planning, organisational skills, and keen attention to detail. Ability to prioritise own workload and meet deadlines without compromising the quality of the work.
• Flexible, resilient under pressure, and decisive, with a proven track record of delivering results regularly within tight deadlines.
• Excellent communication skills (both written and oral) in English, French, and Arabic. Ability to express ideas and messages clearly and concisely, both orally and in written communication.
• IT literate and well versed in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams) and with accurate typing skills.