Nice to have: 

• Experience in a customer-facing or customer services role
  
• Experience working in an international environment
  

This is a full-time, fixed-term contract for the period of 13 months, for 40 working hours per week including 1 hour per day for lunch. 

The start date mentioned in the advert is just an expected start date. The appointment can start earlier or later depending on several factors.

The successful candidate will benefit from:

• Working in a diverse, multi-cultural team of Ukrainian and British colleagues with wide-ranging experience. A well-balanced work/life culture and a friendly and supportive team.
• Medical and dental plan (non-contributory for the employee and contributory for qualified dependants).
• 24 working days of annual leave and additional public and privilege holidays.
• System of performance-based bonuses for high-achievers every twelve months.
• Participation in staff gatherings organised by the Social Committee (team get-togethers, Christmas Party etc.) as well as cultural events hosted by the Ambassador.
• Direct contribution towards to accelerating Ukrainian victory and supporting the country’s recovery from the consequences of war.

The British Embassy does not provide a hardship allowance.

Learning and development opportunities: 

The jobholder will have access to BE Kyiv’s full learning and development offer, which includes FCDO International Academy.    

All applicants should have the right to live and work in Ukraine. The British Embassy does not sponsor work permits.

Staff recruited locally by the British Embassy in Kyiv is subject to Terms and Conditions of Service according to local Ukrainian employment law. This is an official employment, and the salary is subject to official tax; currently 23%. The salary is a set rate and there are no additional allowances on top.

Training for the job will be provided, including time for a handover of duties.

The Embassy promotes a strong learning and development culture. Online courses, in person training and job shadowing of colleagues are just some of the options available.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Please be advised that British Diplomatic Missions will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a position.

*Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment  levels  please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.