Volunteer Support Officer

Join us to make Bristol’s parks even better! Our parks are essential for community health and
they have huge potential to support urban nature and to cool our cities.

To make parks the best they can be we rely on volunteers. Our network of thousands of park
volunteers go the extra mile to bring their park to life and the potential for volunteering
across Bristol is huge.

We need a part-time Volunteer Support Officer to assist volunteers and help coordinate their
activities. You will work closely with us and Bristol City Council to help make volunteering
easy and enjoyable for everyone.

You will make sure volunteers feel valued and help them make a difference to their park by
being the first point of contact. You will monitor our inbox, respond to volunteer’s questions,
help organise activities and promote volunteering opportunities. You will keep volunteers up to
date by sending emails and you will support them to use the volunteer database.

• Location: Primarily home based, with the opportunity to work from shared working spaces in
  Bristol and regular travel to visit volunteers in parks.
• Contract: Part time (15 hours per week, ideally worked over 3 days) until 31st March 2026.
• Salary: £23,400 FTE (£9,360 for 15 hours)

Flexible working is fully supported. This role would suit someone wanting to fit their hours in
around existing commitments.

We are looking for someone who:

• Is a natural people person, able to build relationships easily.
• Is highly IT literate.
• Has experience of using a customer relationship or enquiry management systems.
• Has knowledge of and a passion for Bristol’s parks.
• Sees how IT can improve processes and efficiency.
• Enjoys problem solving and finding solutions.
• Is enthusiastic, positive and can work independently;
• Has a methodical approach to process and an aptitude for accuracy and attention to detail.
• Has experience working with volunteers or as a volunteer.
• Is willing to take an Advanced DBS Check.

Diversity and inclusion

Our beneficiaries come from all walks of life and we want to hire great people from a wide
variety of backgrounds because it makes us stronger. If you share our values and enthusiasm for
access to Bristol and Bath’s parks, you will find a home here.

All applicants will be treated equally but we want to build our level of lived experience. We
are particularly encourage applications from people who are from ethnically diverse
backgrounds, Disabled people, caregivers, or people from low-income households.