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View Vacancy – JPN (Tokyo) – Regional Contract Manager, SEO
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Foreign, Commonwealth and Development Office (Operations and Corporate Services)
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Estates
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Main Purpose of Job:
The Regional Contract Manager (RCM) is a critical role responsible for ensuring Facilities Management (FM) services and project delivery across the region are safe, compliant, and deliver value for money. Assets include British Embassy/ High Commission offices, Head of Mission Residences & staff residential properties (SRPs). The role combines contract governance, financial oversight, compliance assurance, and stakeholder engagement, driving high-performing, risk-managed operations across a complex international estate.
The RCM will lead and manage delivery of outsourced FM services across a portfolio of regional Posts in Asia Pacific. Countries covered by the existing contract with embedded FM teams include: Japan, China, Hong Kong, South Korea, Vietnam, Thailand, Philippines, Malaysia, Indonesia, Singapore, Taiwan, Australia and New Zealand. This role will cover a quarter of these Posts.
What the Jobholder will be Expected to Achieve:
Contract Performance & Operational Delivery (20%)
- Manage and monitor service delivery of regional FM contracts through structured governance, audit frameworks and KPIs. Identify risks, underperformance, and trends, and implement corrective actions.
- Ensure reactive maintenance is controlled, prioritised, and resolved within agreed timelines and budgets.
- Support on upcoming contract re-procurement.
Planned Maintenance & Compliance Assurance (20%)
- Ensure delivery of statutory and planned preventative maintenance programmes across all assets.
- Achieve high completion rates of planned maintenance activities and eliminate high-risk compliance gaps.
- Maintain oversight of certification and compliance for critical systems (e.g. gas, electrical, water, lifts).
Asset Management & Forward Planning (20%)
- Ensure maintenance, upgrade and refurbishment projects are correctly prioritised and delivered, with evidence-based investment planning.
- Monitor and oversee the Forward Maintenance Register (FMR) and projects list by actively participating in programme governance, and proactively identifying and escalating risks and opportunities.
- Challenge scope, specifications, and costs to ensure value for money across all works and projects.
- Support delivery of the Global Maintenance Programme, support implementation of regional and global FM strategies, and reduction of backlog maintenance.
Financial Management & Value for Money (15%)
- Manage regional FM budgets (reactive, projects, pass through) within agreed tolerances (±1%).
- Review financial performance regularly, identifying risks, opportunities, and variances.
- Ensure expenditure is prioritised based on risk, compliance, and asset criticality.
Risk Management & Governance (10%)
- Identify, manage, and escalate operational, safety, and compliance risks through formal governance routes. Ensure tasks are executed in accordance with approved Safe Systems of Work (SSoW) and Permit to Work (PTW) procedures, providing assurance of safe and compliant delivery.
- Ensure all FCDO Property standards and guidelines are followed, escalate and develop remediation plan with FM provider where risks identified.
- Ensure audit programmes are delivered, findings documented, and lessons learned implemented.
Stakeholder & Supplier Management (15%)
- Act as the primary interface between Posts, FM providers, and central teams. Build collaborative relationships with stakeholders to support operational delivery and policy compliance.
- Ensure central policies and procedures are in place, up to date, fit for purpose and compliant.
- Lead resolution of contract disputes and escalations with suppliers and customers.
- Participate actively in governance forums and performance reviews.
Resources Managed (staff and expenditure):
- No direct line management responsibility
- Responsible for performance oversight of contractor teams and influencing delivery across multiple Posts
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- Strong contract and supplier management experience
- Proven financial and budget management capability
- 3-5 years experience in similar roles within Property and Facilities Management industry
- Understanding of procurement and governance processes
- Experience in managing risk, compliance, and operational performance
- Experience in delivering maintenance/refurbishment projects
Language requirement:
This role requires excellent written and spoken proficiency in English (C2). Japanese proficiency is preferred but not essential (C1).
*Common European Framework of Reference (CEFR) for Languages sets the following mastery or proficiency levels:
- C2: Can understand with ease virtually everything heard or read. Can summarise information from different spoken and written sources, reconstructing arguments and accounts in a coherent presentation. Can express themself spontaneously, very fluently and precisely, differentiating finer shades of meaning even in more complex situations.
- C1: Can understand a wide range of demanding, longer texts, and recognise implicit meaning. Can express him/herself fluently and spontaneously without much obvious searching for expressions. Can use language flexibly and effectively for social, academic and professional purposes. Can produce clear, well-structured, detailed text on complex subjects, showing controlled use of organisational patterns, connectors and cohesive devices.
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- Professional qualifications linked to a Property/Estate, FM or an engineering-related subject. (e.g. IOSH, NEBOSH, IWFM, RICS)
- Experience working across regional or multi-site portfolios
- Strong stakeholder engagement and conflict resolution skills
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Communicating and Influencing, Leadership, Making Effective Decisions, Managing a Quality Service, Working Together
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3 July 2026
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Senior Executive Officer (SEO)
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Full-time, Permanent
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37.5
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Asia Pacific
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Japan
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Tokyo
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British Embassy
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2
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JPY
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JPY 1,131,000
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monthly
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31 August 2026
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This role is also advertised in Bangkok, Hong Kong, Beijing and Shanghai. Successful candidate will be based in the location of the Post they applied to; relocation is not applicable.
- 1 month salary bonus equivalents payable in June and December
(Note: Salary may be reduced due to tax status) - Commuting allowance of up to JPY35,000 per month (paid on an actual cost basis)
- 25 days paid annual leave (calculated pro rata)
- Health Insurance and Employee pension (kenko hoken/kosei nenkin)
- Employment Insurance (koyou hoken)
Working Patterns:
The British Embassy supports and promotes flexible working as a crucial part of our inclusive offering. This role allows for flexible working e.g. start and end times, working compressed hours, working remotely on one day a week, and the possibility of a job share arrangement, subject to agreement with management.
This role will be offered pending successful reference and security checks and is subject to the appropriate permissions to work. Staff recruited locally by the British Embassy Tokyo is subject to Terms and Conditions of Service according to local Japan employment law.
No accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in Japan with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.
Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
The FCDO operates an agile approach to delivery. To facilitate an agile workforce, you may be required to undertake other duties from time to time as we may reasonably require.
Learning and Development Opportunities:
The British Embassy and UK Foreign, Commonwealth & Development Office provides a range of training opportunities in core diplomatic and commercial skills, from networking and communication to project management. The British Embassy works closely with Embassies across the Asia-Pacific region to share experience and learning.
Alongside a number of Embassy-specific courses that will need to be completed on arrival, the Embassy is supportive of learning and development. We offer five development days per year, and regular opportunities for learning and development delivered both within the mission and regionally in Asia. We also focus on using coaching and a buddying system to support new arrivals.
All staff are required to take a role in the embassy’s crisis preparation and response. Full training will be provided for this and regular opportunities will be available to test and develop your skills.
We offer time and financial support for the successful candidate to take advantage of professional learning and development opportunities inside and outside of the organisation.
There is also the opportunity to gain formal qualification in IOSH/NEBOSH.
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Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
Note: All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.
To ensure a successful application it is important that you explain how you demonstrate these behaviours, including through your experience. You are strongly advised to read the Success Profiles Civil Service Behaviours Framework, which provides detailed guidance on how the behaviours are defined.
Applicants are encouraged to use the STAR (Situation, Task, Action, Result) format to prepare specific examples of when they have demonstrated these behaviours in their application. Using the STAR format to provide evidence of your skills and experience in your application and at interview helps to give a structure. You briefly describe the situation in which you showed the behaviour, and then explain your task in addressing the situation, what action you took and the result of this.
Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.
For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender and nationality.
The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.
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To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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