The British Embassy in Israel is part of a worldwide network, representing British political, economic and consular interests overseas and has an exciting opportunity for a Consular Officer under the Consular Team.

Looking to make a difference? Looking for a job with impact? Join the Consular team at the British Embassy in Tel Aviv.

We have an exciting hybrid job opportunity, supporting the delivery of high-quality consular services to British nationals in Israel.

The Consular team is part of a global FCDO (Foreign Commonwealth and Development Office) network, delivering assistance, crisis response and prevention work.  In Tel Aviv, the team supports a large and diverse British population, as well as a high volume of visitors, within a complex and fast-moving operating environment.

The Consular Officer role covers the full spectrum of consular work, including managing both routine and complex casework (e.g. hospitalizations, deaths, detentions, and safeguarding), assisting vulnerable British nationals, and maintaining strong working relationships with local authorities, hospitals, foreign missions, NGOs and other key stakeholders.

In addition, the role covers key administrative functions, including issuing Emergency Travel Documents, providing notarial services, and supporting day-to-day consular administration.

The successful candidate will contribute to the delivery of consular priorities across assistance, prevention, and crisis response, including supporting contingency planning, participating in crisis exercises, and being ready to deploy in response to crises or emergency situations.

Consular work in Israel can be high-profile, fast-paced, and sometimes emotionally challenging. The role therefore requires sound judgment, resilience, discretion, and the ability to operate effectively under pressure while maintaining the highest standards of professionalism and service delivery.

Emotional support is provided by the FCDO to Consular staff on a regular basis.

Duties and responsibilities: 

Casework and customer service

• Provide professional assistance to British nationals in Israel, particularly those facing difficult, sensitive or vulnerable circumstances.
• Manage a varied consular caseload, including hospitalizations, welfare cases, detentions and bereavements, ensuring cases are handled with care, discretion and sound judgement.
• Respond to enquiries by phone, email and in-person, providing clear information and a consistently high standard of customer service.
• Deliver practical consular services, including Emergency Travel Documents and notarial services, accurately and in line with guidance.

Stakeholder engagement

• Build and maintain effective working relationships with local authorities, hospitals, NGOs, other foreign missions and key external partners.

Crisis and prevention

• Contribute to crisis preparedness and response, including contingency planning, crisis exercises and real-time support during incidents, including occasional out-of-hours work.
• Identify trends and emerging issues affecting British nationals in Israel, using insights to support prevention activity and improve service delivery.

Team and administrative support

• Maintain accurate and up-to-date guidance, processes, records and lists.
• Support the smooth day-to-day administration of the Consular Section.
• Provide flexible support to the wider team, including covering for the Vice Consul when required.
• Contribute actively to a supportive, inclusive and collaborative team culture.

The above list is not exhaustive, and the jobholder will be required to be flexible and take on other ad hoc tasks as required. The above list of job duties is not exclusive or exhaustive, and the jobholder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job responsibilities evolve with change in business needs, and the Embassy reserves the right to update to job description to ensure it meets the business objectives.

Key behaviours required:

• Communicating and Influencing – Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
• Making Effective Decisions – Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.
• Managing a Quality Service – Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
• Working together – Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.

• Strong communication skills in English and Hebrew (written and spoken), with the ability to convey information clearly and professionally.
• Proven experience delivering excellent customer service, including in sensitive or complex situations
• Strong interpersonal skills and ability to build effective working relationships
• A proactive team player who can also work independently in a fast-paced environment
• Good judgement and confidence making balanced decisions under pressure
• Well organized, with the ability to prioritize and manage multiple tasks
• Comfortable using IT systems and learning new tools quickly
• Strong attention to detail and commitment to high-quality work
• Flexible, hands-on approach across operations and outreach
• Resilient and professional when handling sensitive cases, including willingness to support out of hours