Main purpose of job:

The British Government’s Consulate in Miami is offering an exciting opportunity to join the Consular Team as Pro Consul. This is a meaningful role which supports and further develops the special relationship between the UK and the US – contributing to work shaping international diplomacy to make a real difference globally. 

The US Network offers a unique career-enhancing opportunity and is committed to supporting its staff through a comprehensive benefits package- including generous leave, competitive insurance options, a top-tier 401(k) program, and access to world-class learning and development resources. 

We are committed to fostering a healthy work-life balance and supporting employee wellbeing through a structured hybrid working model that includes opportunities for remote work and flexible hours, where operational needs allow.

In this role, you will be part of a dynamic international environment spanning the British Government’s extensive network across the United States and the United Kingdom, which includes the Embassy in Washington, the UK Mission to the United Nations, multiple Consulates, and other Government Offices—comprising over 900 staff and supporting the work of approximately 30 UK government departments and agencies.

A Pro Consul in the Consular Team, you will work to contribute to strengthening UK-US collaboration by providing consular assistance to British nationals in Florida, Puerto Rico and US Virgin Islands Positioned within the Consulate in Miami, you will be part of the America’s Consular Network reporting to the Vice Consul. You will collaborate closely with internal stakeholders such as policy and media teams along with senior leadership, and external partners including US government agencies and other diplomatic missions. This role supports the UK’s broader strategic objectives in delivery of consular services to British nationals abroad and offers valuable experience in international engagement and cross-government collaboration.

We are looking for an initiative-taking and collaborative professional with experience in supporting people in distressing situations. You will bring effective communication and prioritization skills and a commitment to provide a high standard of assistance to British nationals. 

You will sometimes be expected to deal with people going through very difficult/stressful, even traumatic, experiences. We recognise this may affect our staff and we provide wellbeing support to help manage their own experience of these challenging situations. 

Roles and Responsibilities:

• Managing the provision of consular assistance in accordance with current guidelines, including visiting British nationals in hospital or in jail, and providing support to family members following bereavement, a child abduction or custody matter, and providing advice and assistance following a rape or sexual assault.
• Overseeing casework to a satisfactory conclusion ensuring service standards and consular public targets are met.
• Liaising with US authorities, members of the public and their legal representatives, airlines and tour operators, and British Government Departments to achieve strategic goals.
• Assisting with implementing an effective Prevention strategy for the consular district and monitoring and reporting budget expenditure.
• Proactively leading on consular issues at the Consulate-General, including representing the consular view at key internal and external meetings and activities, including some public speaking duties.
• Maintaining close links with local authorities including, but not limited to, law enforcement, correctional facilities, medical examiners, hospitals, morgues and mental health facilities.
• Maintaining close and proactive dialogue with the Consular Regional Operations Manager on matters within the consular district. 
• Planning and delivering all aspects of consular preparedness for the FIFA World Cup matches to be held in Boston in June and July 2026. Support the wider consular network in North America throughout the tournament period. 
• Exceptionally, participating in call-out arrangements for emergency cases out of hours when our Global Response Centre in London requests additional support.
• “Crisis” includes situations where the number of British nationals in need of support exceeds the Consular team’s capacity and necessitates a wider response, for instance following a mass casualty incident. This role will lead on Consular aspects of crisis preparedness and response, including ensuring emergency equipment is tested regularly and fit for purpose. Ensure that the Consular team is fully trained and understand their role in a crisis, and that the wider Consulate General is equipped to support Consular in case of crisis. Respond to crisis events as necessary.  
• Contributing to a positive local working environment at the Consulate General, including undertaking a non-consular internal responsibility which supports this (e.g. First Aider, organising team building events, mentoring).  
• Supporting colleagues in other parts of the America’s consular network as required.

• An ability to handle distressing situations and engage with vulnerable people while remaining compassionate, resilient and effective.
• Substantial relevant work experience (to include working with the public).
• Excellent communication skills, both written and oral, including the ability to communicate at all levels. 
• Ability to prioritise, effectively manage and execute multiple tasks.
• Proficiency in IT and MS Office.
• Initiative, drive & determination with strong problem-solving skills, sound judgement, common sense and the ability to remain calm under pressure.
• A good knowledge of multi-cultural Britain, its language, and geography.