Client Services Support Analyst
Visa
Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.Job DescriptionWhat we doMember of the Visa family since its acquisition in November 2020, ‘s proven platform, Yepex®, enables issuers to easily launch card and account agnostic real-time payments solutions (P2P, P2M, and Cross-Border, among others) while providing value added services such as tokenization, identity validation and risk tools to deliver a complete transaction and service offering. The company is creating the Next Generation Payment Ecosystem to help financial institutions, retailers, and their customers to transact digitally, with security, anytime and anywhere. Operating in 11 countries, the Miami-based global company currently serves 50 clients and 6 million monthly active users.Our VisionCreate the foundation of the Digital Economy to enable the best and most secure everyday life experience.Our MissionTo create the next generation Payment Ecosystem to simplify people’s lives.What’s it all about?Yellowpepper has an opportunity for a Technical Solution (TS) in Client Services.The Technical Solutions Team Lead is a subject matter expert within the YellowPepper Client Services team at Visa and provides excellent technical support and consultancy across a number of Money Movement Solutions (MMS) products and services. This role is responsible for identifying and resolving client issues of high complexity and successful candidates will provide day-to-day support to financial institutions whilst providing best in class customer experiences.The TS will over time demonstrate an in-depth technical knowledge in a growing number of MMS products and services and will be able to successfully work on different technical support platforms.As a TS you will work in a highly collaborative team environment. You will need to be highly approachable by your colleague’s seeking advice and at the same time you can rely on the Technical Solutions Management Team to give you the same support.Responsibilities:
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.Qualifications2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)Preferred Qualifications
6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhDBachelor’s degree in computer science, Information Technology or equivalent work experience in a business analyst role in software or financial services
Preferred Qualifications:
Software and Programs:
Jira, Service Now, MS Dynamics, MS Office, GCP, AWS, Active Directory, Grafana, Generative IA, Tableau, Elastic SearchAdditional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
London
Sat, 18 May 2024 22:00:23 GMT
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